Delivery for All orders

All weekday deliveries must be placed with 2-day notice. Weekend orders must be placed by 9pm Wednesday. Delivery Fee is calculated automatically based on your location. When a preferred delivery time is unavailable Plant Rich catering will ensure delivery is made prior to the agreed time. Please provide easy delivery access to your location. Kindly allow approximately 15-20 minutes for traffic conditions and ensure mobile number provided is reachable during delivery times.

Trading time

7 days week from first order to last

GST & Delivery Charges

The invoice generated is inclusive of all applicable GST and delivery charges.

Last minute orders

As we are a artisan catering company and everything is handcrafted, we do cater same day orders with fewer options. Contact us and we’ll do our absolute best to accommodate your request.

Cancellations

We require minimum of 24 hour notice on cancellations. For cancellation on the day of delivery we’ll waive the cost, if the food can be reallocated or if the food has not been made. However if the food is made and we can’t reallocate it elsewhere, you’ll be charged the full fee for your order.

Pandemic Promise and Government Lockdowns

We recognize the unusual nature of a pandemic and follow federal and state government guidelines. If it’s a confirmed order, it will be fully refunded or transferred over to the postponed date you have selected. If your event is cancelled due to prohibitive government restrictions, no cost will be incurred regardless of the time until the event.

Payment

We accept Visa, MasterCard and Amex( surcharges apply Amex 1.5%, Visa & Mastercard1%) Delivery Orders must be confirmed 48 hours prior to delivery. Payment in full is required to confirm the order.

Dietary Requirements

PLANT RICH staff and suppliers prepare all food in accordance with the food standard set by food standard Australia and are HACCP Accredited. PLANT RICH takes strict care and steps to ensure no cross contamination of food occurs. However equipment used within may contain traces of nuts, dairy, eggs, gluten and other known allergens. We will not accept responsibility or liability for an adverse reaction to any of our food by any guest.